Kleeser
Everything you need to know before requesting a Kleaner.

Getting Started

1. How is Kleeser different from other cleaning services?

Kleeser makes home cleaning available on demand. No searching through profiles, calling around, or scheduling appointments ahead of time.

Simply open the app, enter your address, see your price and estimated Kleaner arrival time upfront, and request a cleaning. Once matched with an available local Kleaner, they’ll head your way.

2. Can I schedule a cleaning in advance?

Not at the moment. Kleeser is designed for when you need cleaning now. Just open the app whenever you’re ready and request an available Kleaner.

3. What happens after I request a Kleaner?

Kleeser looks for available local Kleaners to accept your request.

Once matched, you’ll see your Kleaner’s profile, estimated arrival time, and real-time location as they head your way. You can also communicate directly through the app.

4. Who are the Kleaners?

Kleaners are local, independent cleaning professionals who complete identity verification before accepting bookings.

You can view your Kleaner’s profile and available ratings, so you know who’s coming to your home.

5. Do I need a membership?

No membership, no subscription, and no commitment. Simply open Kleeser whenever you need a cleaning.

6. Where is Kleeser available?

Kleeser is currently available in Jersey City and Hoboken, New Jersey. We’re looking forward to expanding to more communities.

Your Cleaning

7. What’s included in a Basic Cleaning?

Kleeser focuses on the everyday cleaning that helps keep your home fresh and comfortable.

Your Kleaner takes care of essential areas, including:

  • Bathrooms: Cleaning the toilet, sink, bathtub or shower, mirrors, and faucets.
  • Kitchen: Cleaning countertops, sink, stovetop, and accessible exterior appliance surfaces.
  • Bedrooms: Making beds and tidying main surfaces.
  • Living areas: Wiping accessible surfaces, tables, and shelves.
  • Floors: Vacuuming or sweeping and mopping appropriate floor surfaces.
  • Finishing touches: Emptying trash bins.

Kleeser currently offers Basic Cleaning rather than deep cleaning or specialized cleaning services.

8. Can I ask my Kleaner to focus on specific areas?

Yes. You can communicate with your Kleaner through the app and let them know which areas matter most to you.

Your Kleaner can prioritize tasks within the defined cleaning time and Basic Cleaning service.

9. Do I need to provide cleaning supplies and equipment?

Yes. Kleaners don’t bring their own supplies or equipment.

Please have your preferred cleaning products, vacuum, mop, bucket, cloths, and other basic cleaning essentials ready before your Kleaner arrives.

This also means your home is cleaned using products you’re comfortable with.

10. How long will the cleaning take?

Kleeser estimates the cleaning duration based on your home’s size and details.

You’ll see the defined cleaning time and full price before requesting a Kleaner, so you know what to expect.

11. Do I need to be home during the cleaning?

Not necessarily. You can be home during the cleaning or arrange access for your Kleaner.

If you won’t be there, make sure your Kleaner has clear entry instructions and access to the necessary cleaning supplies and equipment.

Pricing & Booking

12. How is the price calculated?

Your price is calculated using the defined cleaning time and a fixed hourly rate.

You’ll see the full price upfront, including applicable fees and taxes, before requesting a Kleaner.

No hidden fees, no negotiations, and no surprises at the end.

13. When and how do I pay?

All payments are handled securely through the Kleeser app using Stripe.

You can review your price and payment method before requesting a Kleaner. There’s no need to exchange cash or payment information with your Kleaner.

14. Can I cancel my booking?

Yes. You can cancel free of charge within 5 minutes of booking confirmation.

After that, a $15 cancellation fee applies, since your Kleaner may already be on the way and has set aside time for your cleaning.

15. What happens if no Kleaner is available?

If Kleeser can’t match you with an available Kleaner, your booking won’t be completed, and you won’t be charged.

You can always try again later.

Trust & Support

16. How do I know who’s coming to my home?

Every Kleaner completes identity verification before accepting bookings.

Once matched, you can view your Kleaner’s profile and available ratings, communicate through the app, and track their arrival.

17. What if something goes wrong?

We’re here to help.

If you experience an issue with your booking or cleaning, contact us at info@kleeser.com.

We’ll review what happened and work with you to find an appropriate resolution. Your experience matters to us.

Still Need Help?

We’re happy to help. Reach out to us at info@kleeser.com.

Because Your Time Matters.